Guarantee

OluKai footwear is guaranteed against manufacturer's defects for one year from the date of purchase. Footwear covered by the OluKai guarantee will be replaced at OluKai's discretion.

The following defects are covered by the OluKai guarantee:

• Straps pulling out where soles are not excessively worn
• Delaminating of sole layers
• Frayed or loose stitching on uppers, footbeds or logos

What's not covered:

• Deterioration from water abuse
• Outsole wearing out or worn through
• Skateboard or bicycle abuse
• Cuts, scratches, burns etc.
• Shrinkage from overexposure to extreme heat
• Animals chewing or abusing the product
• Excessive stretching
• Basic comfort issues without visible defect
• Anything not listed will be solely determined by OluKai

At this time, OluKai does not perform repairs on products.

Guarantee Process

If your sandals or shoes are covered under our guarantee, please return to the location at which you purchased them. The retailer should be able to replace the damaged footwear. Please remember to bring your receipt. If the sandals or shoes were purchased on vacation or in a different location then where you live, and they are covered under the guarantee, please email us at info@olukai.com along with an explanation and photo of the damage or defect.

Refunds and Exchanges

Domestic

• All non-warranty returns/exchanges must be completed within 30 days of purchase and product must be returned in unused condition.
• Enclose our RA form (click here) with the items you are returning and include the order number found on your packslip or confirmation email.
• Mail the return package to OLUKAI.COM RETURNS, 7391 HEIL AVE., SUITE #101, HUNTINGTON BEACH, CA 92647
• We recommend selecting a trackable shipping method and keeping the tracking information for your records until the return/exchange is complete.
• Refunds/exchanges will take approximately 3-4 weeks. Shipping charges are not refundable. We do not accept COD deliveries.
• Your credit card account will show the difference in purchase amount on your following statement, depending on the issuing bank or billing cycle.
• If possible, use the original shipping package for returns and exchanges.
• If you have any questions, call us toll free 8am - 5pm PST at 877-265-8524

International

• For international returns on orders placed through olukai.com via International Checkout, please visit https://www.internationalcheckout.com/cs.php.

Your email address is used to acknowledge your order, notify you of shipping status, and, if opted in, OluKai will send notice of new product releases and special offers.

For availability and fraud reasons, we request your phone number.

Availability – If for any reason we find that the product you ordered is not available for shipment, we'd like to contact you to let you know.

Fraud - If our fraud department finds an order to be suspicious, we will do everything possible to protect cardholders. In the event that an order is identified as possibly suspicious, OluKai's Customer Service department may contact you to verify the legitimacy of the order.

Shipping Information

All packages will be processed and shipped within 24 business hours after your submission. Upon shipping, the packages will be shipped by the freight type requested on the order.

Orders placed for Next Day delivery service before 2:00 PM PST will ship out the same day and will arrive the following day (excluding holidays and weekends.) Please note: at this time Saturday delivery is not available.

Packages will be shipped from Southern California and ground shipping times will vary based upon your location.

We currently do not offer Saturday delivery and Sunday delivery is not offered through our carrier.

Shipments to Hawaii will automatically change to the USPS carrier. If the order has anything faster than UPS Ground, the order will be sent by the requested shipping method.