Q. Why does OluKai name each of their products Polynesian words?
A. The Polynesian culture is an oral history, passed along through storytelling. Naming our products with Hawaiian words is our small way of spreading and preserving the culture for future generations.<Q. How do I wash/care for my OluKai footwear?
A. For Mauka Collection (leather) footwear:Q. Do you have a guarantee on your footwear?
A. Yes, OluKai footwear is guaranteed against manufacturer's defects for one year from the date of purchase. Footwear covered by the OluKai guarantee will be replaced at OluKai's discretion.Q. How do I return or exchange products purchased from OluKai.com?
The following defects are covered by the OluKai guarantee:
A. When returning products purchased from OluKai directly, please refer to our Return Policy. For more info click here
A. Our sandals only come in full sizes. Fit can be a bit difficult to determine, as it is usually your personal preference. If you are usually a half size there are a couple of aspects to consider when deciding to size up or down. If you prefer extra room in your sandals, we suggest going up a half size. If you prefer a more snug fit, it is recommended to order down if you are a half size. Please keep in mind if your feet are narrow or wide, this may affect the fit of our footwear.Q. What do I do if my sandals or shoes are damaged/defective?
A. If your sandals or shoes are covered under warranty, please return to the location at which you purchased them. The retailer should be able to replace the damaged footwear. Please remember to bring your receipt. If the sandals or shoes were purchased on vacation or in a different location then where you live, and they are covered under warranty, please email us at email@example.com along with an explanation and photo of the damage or defect.Q. How do I find out where my nearest OluKai distributor is?
A. Use our store locator to find a retailer near you. (click here)
A: Yes, your order can be purchased and shipped internationally. If you place your order through olukai.com, click on the link that says ‘Living outside the US?’ right below the ‘Check Out’ Button. You will be routed to our third party shipper, International Checkout. The shipping costs may vary depending on your delivery location as well as which product(s) you order. International Checkout has live chat available on their site.
A. OluKai leather sandals and shoes are water-resistant, not waterproof.Q. Why are OluKai sandals and shoes so comfortable?
A. It’s a combination of premium materials and contoured shapes that form the structure of OluKai. At the core of all our footwear is our anatomical footbed; a biomechanically engineered shape that supports and positions your entire foot naturally, allowing it to move through the stride comfortably and correctly. Our deep heel contour centers, aligns, and supports the foot.
A: All of our footwear is designed and developed in the US and manufactured in Asia.
A: For sponsorship/donation requests for events, please email the details to firstname.lastname@example.org. Our athlete sponsorship program is currently with the Hawaiian Lifeguard Association and Hawaiian Lifeguards. We do not have athlete sponsorship programs available at this time.
A. We use natural latex in our gum rubbers, 30% recycled material in all our outsoles, and 100% recycled material in our packaging. We source all of our leathers exclusively from environmentally conscious ISO-14001 certified tanneries. We are exploring water-based glues, however at this time the sub-par bond durability outweighs the benefits. We will make the switch once the bonding strength improves. We consider making high-quality, long-lasting footwear as one way to reduce our environmental footprint.
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