A. The Polynesian culture is an oral history, passed along through storytelling. Naming our products with Hawaiian words is our small way of spreading and preserving the culture for future generations.

A. For Mauka Collection (leather) footwear:

• To treat day-to-day wear for lighter colored leathers, nubuck, and suede we recommend using nubuck cleaner and conditioner. For full grain leather we recommend cleaning with saddle soap or leather cleaner and conditioner. You can find these products at most footwear dealers and/or shoe repair shops.

A. For Makai Collection (synthetic) footwear:

• We recommend cleaning with mild soap and cold water. To remove excess dirt or spot clean, use a stiff brush or soft cloth. Synthetic sandals may be cleaned in your washing machine using mild soap and cold-water temperature setting.
• After cleaning let your shoes or sandals air dry away from heat.

A. Yes, OluKai footwear is guaranteed against manufacturer's defects for one year from the date of purchase. Footwear covered by the OluKai guarantee will be replaced at OluKai's discretion.

The following defects are covered by the OluKai guarantee:

• Straps pulling out where soles are not excessively worn
• Delaminating of sole layers
• Frayed or loose stitching on uppers, footbeds or logos

What's not covered:

• Deterioration from water abuse
• Outsole wearing out or worn through
• Skateboard or bicycle abuse
• Cuts, scratches, burns etc.
• Shrinkage from overexposure to extreme heat
• Anything not listed will be solely determined by OluKai

A. When returning products purchased from OluKai directly, please refer to our Return Policy. For more info click here

A. There are a couple of aspects to consider when deciding to size up or down. First, does the anatomically correct footbed fit your arch? Try on both larger and smaller sizes to see which arch size matches your arch the best. If they both feel fine, size up if you prefer some wiggle room, or down if you prefer a snug fit.

A. If your sandals or shoes are covered under warranty, please return to the location at which you purchased them. The retailer should be able to replace the damaged footwear. Please remember to bring your receipt. If the sandals or shoes were purchased on vacation or in a different location then where you live, and they are covered under warranty, please email us at info@olukai.com along with an explanation and photo of the damage or defect.

A. Use our store locator to find a retailer near you. (click here)

A. OluKai leather sandals and shoes are water-resistant, not waterproof.

A. It’s a combination of premium materials and contoured shapes that form the structure of OluKai. At the core of all our footwear is our anatomical footbed; a biomechanically engineered shape that supports and positions your entire foot naturally, allowing it to move through the stride comfortably and correctly. Our deep heel contour centers, aligns, and supports the foot.

A. We use natural latex in our gum rubbers, 30% recycled material in all our outsoles, and 100% recycled material in our packaging. We source all of our leathers exclusively from environmentally conscious ISO-14001 certified tanneries. We are exploring water-based glues, however at this time the sub-par bond durability outweighs the benefits. We will make the switch once the bonding strength improves. We consider making high-quality, long-lasting footwear as one way to reduce our environmental footprint.

A. OluKai footwear is designed in the United States and manufactured in China. We choose our manufacturing facilities based on the extremely high skill, technology, craftsmanship, and technical know-how required to build our footwear. At this time, the best footwear factories in the world are located in China.

We work directly with our factories, without sourcing agents or sourcing groups. Our founders and senior management personally inspect our factory partners up to six times a year. This includes conducting a comprehensive responsibility review every quarter to assess people, health, safety, attitude, and environment.