Customer Care

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Monday to Friday 8am – 5pm PST
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customerservice@olukai.com

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(866) 467-9694
Monday to Friday 8am – 5pm PST

GUARANTEE

OluKai footwear is guaranteed against manufacturer’s defects for one year from the date of purchase. Footwear covered by the OluKai guarantee will be replaced at OluKai’s discretion.

The following defects are covered by the OluKai guarantee:

  • Straps pulling out where soles are not excessively worn
  • Delaminating of sole layers
  • Frayed or loose stitching on uppers, footbeds or logos

What’s not covered:

  • Deterioration from water abuse
  • Outsole wearing out or worn through
  • Skateboard or bicycle abuse
  • Cuts, scratches, burns etc.
  • Shrinkage from overexposure to extreme heat
  • Animals chewing or abusing the product
  • Excessive stretching
  • Basic comfort issues without visible defect
  • Anything not listed will be solely determined by OluKai

At this time, OluKai does not perform repairs on products.

GUARANTEE PROCESS

If your sandals or shoes are covered under warranty, please return to the location at which you purchased them with the original receipt. The retailer should be able to replace the damaged footwear, however due to their own store policy some retailers are unable to replace footwear. If the retailer is unable to replace the footwear, or if you are no longer near the retailer and the footwear is covered under warranty, please email us at info@olukai.com along with an explanation, the date of purchase, and photos of the damage or defect.