Returns

HOLIDAY

  • Free return on all holiday orders placed on olukai.com between 11/19/14 through 12/31/14.

Ground shipping
By 12PM (PST) on Tuesday, December 16th for delivery to Eastern Time Zone
By 12PM (PST) on Thursday, December 18th for delivery to Central, Mountain, Pacific, or Hawaii Time Zones

Second day shipping
By 12PM (PST) on Monday, December 22nd

Next day shipping
By 12PM (PST) on Tuesday, December 23rd

  • Delivery by December 24th pending transit time and weather conditions. For rural locations, order by December 11th for guaranteed delivery.

DOMESTIC

  • All non-warranty returns must be completed within 30 days of purchase and product must be returned in unused condition.
  • Enclose our RA form (Click Here) with the items you are returning and include the order number found on your packslip or confirmation email.
  • Mail the return package to:
    OLUKAI.COM RETURNS
    7391 HEIL AVE.
    SUITE #101
    HUNTINGTON BEACH, CA 92647
  • We recommend selecting a trackable shipping method and keeping the tracking information for your records until the return is complete.
  • Refunds will take approximately 2-3 weeks. Shipping charges are not refundable. We do not accept COD deliveries.
  • If possible, use the original shipping package for returns.
  • Your card will be credited after the product has been received and qualified against the return policy.
  • If you are looking for another size, color or style, please place another order on olukai.com for your replacement item.
  • If you have any questions, call us toll free 8am – 5pm PST at (866) 467-9694

INTERNATIONAL