Refunds

DOMESTIC

  • All non-warranty returns/exchanges must be completed within 30 days of purchase and product must be returned in unused condition.
  • Enclose our RA form (click here) with the items you are returning and include the order number found on your packslip or confirmation email.
  • Mail the return package to:
    OLUKAI.COM RETURNS
    7391 HEIL AVE.
    SUITE #101
    HUNTINGTON BEACH, CA 92647
  • We recommend selecting a trackable shipping method and keeping the tracking information for your records until the return/exchange is complete.
  • Refunds/exchanges will take approximately 3-4 weeks. Shipping charges are not refundable. We do not accept COD deliveries.
  • Your credit card account will show the difference in purchase amount on your following statement, depending on the issuing bank or billing cycle.
  • If possible, use the original shipping package for returns and exchanges.
  • If you have any questions, call us toll free 8am – 5pm PST at (866) 467-9694

INTERNATIONAL