- Free returns will be allowed this holiday season for purchases placed between 11/21/17 through 12/31/17.
- We only accept returns on footwear purchased directly through www.olukai.com.
- All non-warranty returns must be completed within 30 days of purchase and product must be returned in its original and unused condition.
- We do not offer direct exchanges, so if you are looking for another size, color or style, please place another order on olukai.com for your replacement item.
- Refunds will be processed to the original form of payment.
- Refunds will take approximately 2-3 weeks from the date received. A confirmation email will be sent when the refund is issued.
- Please allow 5-10 business days from when the confirmation email is sent for the refund to fully process.
- Shipping charges are not refundable.
How To Make A Return
- Fill out this form (Click Here) completely and enclose it with your item(s) in the box. Be sure to include your order number found on your packslip or confirmation email.
- We recommend selecting a trackable shipping method for your records until the return is complete.
- Mail the return package to:
7391 HEIL AVE.
HUNTINGTON BEACH, CA 92647
- If you have any questions, call us toll free 7am – 6pm PST at (866) 467-9694 or email [email protected]
OluKai Product Guarantee
- All OluKai footwear is backed by a one-year guarantee against manufacturer's defects from the date of purchase.
- Footwear covered by the OluKai guarantee will be replaced at OluKai's discretion.
- If your footwear is covered under the warranty below, please email us at [email protected] along with an explanation, the date of purchase, and photos of the damage or defect.
The following defects are covered by the OluKai guarantee:
- Straps pulling out where soles are not excessively worn.
- De-laminating of sole layers.
- Frayed or loose stitching on uppers, footbeds or logos.
What's not covered:
- Deterioration from water abuse
- Outsole wearing out or worn through
- Skateboard or bicycle abuse
- Cuts, scratches, burns, etc.
- Shrinkage from overexposure to extreme heat
- Animals chewing or abusing the product
- Excessive stretching
- Basic comfort issues without visible defect
- At this time, OluKai does not perform repairs on products.
- For international returns on orders placed through olukai.com via International Checkout, please visit https://www.internationalcheckout.com/cs.php.