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Shipping & Returns

RETURN POLICY

  • We only accept returns on footwear purchased directly through www.olukai.com.
  • All non-warranty returns must be completed within 30 days of purchase and product must be returned in its original and unused condition.
  • We do not offer direct exchanges, so if you are looking for another size, color or style, please place another order on olukai.com for your replacement item.
  • Refunds will be processed to the original form of payment. 
  • Refunds will take approximately 2-3 weeks from the date received. A confirmation email will be sent when the refund is issued.
  • Please allow 5-10 business days from when the confirmation email is sent for the refund to fully process.
  • Shipping charges are not refundable.

How To Make A Return:

  • Fill out this form (Click Herecompletely and enclose it with your item(s) in the box. Be sure to include your order number found on your packslip or confirmation email. 
  • We recommend selecting a trackable shipping method for your records until the return is complete.
  • Mail the return package to:
    OLUKAI.COM RETURNS
    7391 HEIL AVE.
    SUITE #101
    HUNTINGTON BEACH, CA 92647
  • If you have any questions, call us toll free 7am – 6pm PST at (866) 467-9694 or email [email protected]

US SHIPPING

  • All packages will be processed and shipped within 24 business hours after your submission.
  • Orders placed for Next Day delivery service before 12PM PST will ship out the same day and will arrive the following day (excluding holidays and weekends.)
  • Packages will be shipped from Southern California and ground shipping times will vary based upon your location.
  • We currently do not offer Saturday or Sunday delivery. It is not offered through our carrier.
  • Shipments to Hawaii will automatically change to the USPS carrier. If the order has anything faster than UPS Ground, the order will be sent by the requested shipping method.

CANADA SHIPPING

  • All packages will be processed and shipped within 24 business hours after your submission.
  • Orders placed for Next Day delivery service before 12PM PST will ship out the same day and will arrive the following day (excluding holidays and weekends.)
  • Packages will be shipped from Kamloops, BC and ground shipping times will vary based upon your location.
  • We currently do not offer Saturday or Sunday delivery. It is not offered through our carrier.